Refund Policy

How To Refund?

DEPOSITS ARE NON-REFUNDABLE. If you cancel a cake order before we have a chance to deliver it to you, there is NO Refund. If you pre-paid in full or placed a partial deposit, you will NOT get a refund if you cancel your order before we have a chance to deliver it to you. The following 3 scenarios are the only instances when we will provide a full refund:

1. If we fail to deliver your cake on the date and time stated on your contract for your wedding, or event. If we deliver the cake 2 hours late, or less we will NOT provide a refund. Further, if a customer provides the wrong date, time or address for delivery, we will NOT provide a refund. We will not be responsible for any additional expenses that you incur as a result of our failure to deliver the cake. Our liability is limited to the contracted value of the cake.

If you come to our store for “pick up” and the cake does not meet your expectations, we will give you a refund. This refund will be in place of a check (NO CASH or CREDIT refunds will be given).

NOTE: If we give you a refund, you CANNOT keep the cake. You only get a refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. If we deliver the cake to you and the cake does not meet your expectations, we will give you a refund.

NOTE: If we give you a refund, you CANNOT keep the cake. You only get a refund if you do not “accept” the cake. If you request a refund at the time of delivery, you MUST give us back the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We are not responsible for any expenses you may incur for replacing our cake. That’s it. We do not give refunds under any other circumstances. Refunds are given within 7 days.